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Wells Dealer Service Consumer BE WARE: Corrupted, Rude, and Misleading Rated THE WORST

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The Federal Trade Commission, Attorney General Office and OCC should look into the service current WELLS FARGO account are receiving.

For several days, I have been trying to handle receiving a settlement on a car loan held by Wells Fargo. Since March 12, 2018, I have been trying

to reach the assigned officer in the President Office (which is a solution department) so WELLS FARGO DEALER SERVICE misleads you into

believing your in a department with higher quality service. When in reality it’s a customer service department with no actual management. For

several hours on March 12, 2018 I was transferred from account rep. to account rep. until 5pm arose – After several hours and two days of being

placed on hold by several agent (I finally) reached a so-called Loan Manager named Janeasa who placed me on hold and when I expressed the

unprofessionalism and delay to award me an adequate settlement (she explained) the Kelley Blue was the deciding factor (in which case) I

explained this was not true nor accurate Janease a WELLS FARGO DEALER SERVICE employee (loan manager) said, bye and disconnected

the call. Janease (480) 681-2089 maybe somebody should call and let Janease WELLS FARGO DEALER SERVICE (loan manager) her attitude

and immature disposition should not be a burden to the consumer.

 

On Tuesday, I started my journey for the 2nd time in efforts to gain access to inaccurate Payoff Settlement from Wells Fargo Dealer Services

the call started early at 8:00am CST and I did not end until 4:43PM CST when I spoke with Supervisor Renee at Ext 26015 who claimed she

couldn’t do anything to help me and WELLS FARGO dealer service has up to 24 – 48hrs to return calls. I assured her it had been within the

time frame she expressed she was going on vacation and would be returning on Monday at which time- She stated she’s be able to give me

more details. I went from 24-48hrs to now days and still NO real answer to deal with an issue I needed to cure before Friday.

 

I called again today at 3:34PM it’s now 4:12PM CST and I’ve been on hold for a supervisor and/or the person assigned my file to answer the

call – this has got to be corrupt for a LOAN service provider to dodge dealing with account holders. It’s amazing how they can come after

accounts in breach but when trying to settle accounts – WELLS FARGO DEALER SERVICE gives the consumer the run around. I have

been told some many untruths by the people working at the bank that I will never trust 

 

I am truly shocked by the response I got when I indicated I am a journalist and the founder of a publication. I expressed I’d be sure to share

my experience with WELLS FARGO DEALERSHIP with my readers and those around the world. I have every plan on putting WELLS FARGO

DEALERSHIP on the front cover of the print issue to insure consumer STAY AWAY WELLS FARGO DEALER SERVICES DOES NOT DO

GOOD BUSINESS AND WILL provide its account holders with false data and avoid the law. 

 

 

119 Wells Fargo Auto Loans Consumer Reviews and Complaints

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Connie of Folsom, CA Verified Reviewer
Original review: Feb. 21, 2018I was a customer for many years with Wells Fargo and after some really bad service I closed my account and went to another bank. When I bought my new car the loan went through Wells Fargo. I didn’t think much about it. Everything was going fine for the first 2 years. I always received the payments, always paid on time. SOMEHOW the address was changed and I didn’t receive my payments, I caught up with the mailman and sure enough he had a final notice. My name wrong address (the address didn’t exist on my street). Called Wells Fargo, no explanation other than “We will correct the address and are you going to make your payment in full! And we want cash.” Well of course you are going to repossess the car! Funny isn’t It. All of a sudden the address gets changed, no phone calls, I’m a women, the car is in my name not my husband and his car payments are coming just fine, and to the same address.

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christa of Saugerties, NY Verified Reviewer
Original review: Feb. 20, 2018All the horrible stories that I’ve heard about Wells Fargo apparently are true. We took a car loan out for our daughter to establish credit for her. Unfortunately, this loan was through Wells Fargo. I cringed when I heard it but gave them a chance. Well…last week I received a letter from my bank advising me that they (THE BANK) had made an error and reversed my payment to Wells Fargo for the car loan. My bank also advised that they would refund me any charges incurred from Wells Fargo. My husband spoke to 3 different representatives on Friday 2/15/18 from Wells Fargo and each time received a different story. He went to our bank – they refunded the charge for this reversal & he was told to resubmit the payment that night & all would be fine. Well…when trying to make my daughter’s payment I was forced to call customer services as my account was “blocked”.

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Pat of Holtsville, NY Verified Reviewer
Original review: Feb. 16, 2018I have a car loan through Wells Fargo Bank. I go to the branch in Lake Ronkonkoma & the tellers are extremely pleasant and want to please their customers. I have nothing but great experience with that branch & the staff. I usually never wait for a teller. I am very satisfied with Wells Fargo at the Ronkonkoma branch.

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wayne of St.Petersburg, FL Verified Reviewer
Original review: Feb. 16, 2018The services are ok but I wanted to get a car loan recently and they wanted to charge me 5.9% so I went to Bank of America and got 2.7%. It’s a shame another bank would give me a better rate and I bought a second car and again I went with Bank of America and I’ve heard that people have been charged for not having at least 6000 in their account.

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Bob of North Chesterfield, VA Verified Reviewer  Verified Buyer
Original review: Feb. 13, 2018The bank and my father in law and husband opened a refinancing vehicle loan without my authorization and pulled my name out of the original loan and it was my loan and my and I traded in my first car that I bought on my own to by this new vehicle with. The bank nor my father in law nor my husband ever consulted me about it. The loans all state that all parties involved has to be involved in any transaction of loans. I am part owner of that vehicle. Why was I not informed nor involved in the refinancing. When I confronted my father in law he acted like the vehicle was his and that I had no involvement whatsoever in it. He was rude also and so was my husband and so was the bank. I feel what they did was illegal and I want my vehicle back. I ask my Attorney to help. He said he would but he bailed out. So now I am left stranded without a vehicle. Do not use this bank and if you are married do not do anything jointly.

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Elizabeth of Towson, MD Verified Reviewer
Original review: Jan. 30, 2018On 6/4/11 I bought a car. Wells Fargo was listed as the lien holder. The loan was in my ex-husband’s name since my credit sucked. Wells Fargo sold this loan to Ally. The loan with Ally is paid off. Wells Fargo remains on my title as a lien holder. Recently my car was totaled. With Wells Fargo listed as the lien holder on my title. I’ve been trying for 3 weeks to clear this up. Absolutely no help from Wells Fargo at all. I’m getting ready to just give up and forfeit my insurance money from Geico and never ever buy a car again. My mood in dealing with these people either makes me so angry that I end up cursing them out or just crying.

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Charles of Wakefield, MA Verified Reviewer
Original review: Jan. 5, 2018PLEASE AVOID DOING BUSINESS WITH WELLS FARGO. Background. Starting in 2011, Wells Fargo Bank employees fraudulently opened more than 3 million bank accounts (Wells Fargo uncovers more fake accounts in drawn-out scandal, Reuters, August 31, 2017) in customers names, without authorization. The busy bankers also created 528,000 potentially unauthorized (read: Fraudulent) online bill-pay program enrollments while they were at it. Its also been recently disclosed that Wells Fargo Dealer Services (WFDS: Auto Loans) may have pushed thousands of car buyers into loan defaults and repossessions by bundling unwanted, unnecessary and unauthorized (read: Fraudulent) auto insurance coverage into their financing agreements (Wells Fargo May Have Charged 500,000 Clients for Unwanted Insurance, Bloomberg, July 28, 2017).

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2 people found this review helpful

Justin of Salem, UT Verified Reviewer
Original review: Jan. 2, 2018Recently became unemployed with 4 children and 1 on the way. I fell behind my payments by 74 days and Wells Fargo notified me of a potential repo. I told them the situatuion and I would just do a voluntary surrender as to avoid the hassle of a repo and maybe salvage my credit too. The dealer services rep told me to take the vehicle to a local Carmax and get a cash offer, then call Wells Fargo back with the offer and they would roll the existing amount of my pay off into a personal loan, therefore saving my credit.

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2 people found this review helpful

Linda of Arcadia, FL Verified Reviewer
Original review: Dec. 19, 2017I bought a used truck from a Chevrolet dealer and was told the only loan they could do was with Wells Fargo. I wish I would have done research. First, my title never comes. They said my VIN was wrong so they could not send it. Huh? This makes no sense at all. I ask them for the VIN they have and compared to my truck and nothing was wrong with the VIN.

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2 people found this review helpful

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Stephanie of Phoenix, AZ Verified Reviewer
Original review: Dec. 5, 2017After years of abuse and mishandling of my account including falsely stating I paid late Wells Fargo sent my title to an incorrect address. They will not send it to the correct address. They actually told me to go pay for it myself. I am fairly certain this is illegal, if not immoral. I would not recommend this company at all.

2 people found this review helpful

Stephen of Cranston, RI Verified Reviewer
Original review: Nov. 29, 2017Out of the blue this month November I received a letter from Wells Fargo, stating correcting errors in our car loan, they State there was an internal processing error With our loan, on how the funds received Was posted to the account 11/16/2016 to 5/12/17. They say they’ll fix it through contacting the credit bureau and it would take 30 days to repair all mistakes and no need for us to take any action. How does that happen? How do all of those payments come up as late with the late fee if we had a certain date to pay the car payment? How does this happen? We can’t trust them.

3 people found this review helpful

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John of Huntsville, TX Verified Reviewer
Original review: Oct. 24, 2017I traded in a car financed with Wells Fargo in September 2017. They gave the dealership a 10 day pay off price. The dealership sent the pay off and the bank sent the dealership the title. I log on to my account and it shows a balance due. Multiple phone calls later with extremely rude customer service persons and supervisors they finally send me to the office of the President. Total waste of time and a joke! Two weeks later the same result with late fees attached a negative reporting on my credit. Just because I traded in my vehicle.

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4 people found this review helpful

sandra of Palm Bay, FL Verified Reviewer
Original review: Oct. 23, 2017So first off, this bank is horrible, they don’t know anything other than hire con artist… our relations started bad from the gate. A few months after I purchased my car which was financed by Wells Fargo, my bank account was hacked somehow and my mailing address changed to an address in Miami, they were about to transfer my funds when I caught on to it.

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2 people found this review helpful

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Angela of Yelm, WA Verified Reviewer
Original review: Oct. 23, 2017This is the worst bank to ever deal with! We purchased our car in December 2013. Our credit isn’t stellar so we were stuck with this bank for financing. Occasionally we have fallen behind 30 days. Over the past year, I have been making our payments, but have been receiving calls daily as the bank is stating our account is behind.

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5 people found this review helpful

S of Bridgeport, TX Verified Reviewer
Original review: Oct. 4, 2017First let me say we have done business with Wells Fargo for over 25 years. Home loans, school loans, business and personal accounts, credit card accounts. Not one negative mark on us over these 2.5 decades. We went to them for an auto loan for our son who is a young police officer and who has more than one account with Wells Fargo also. The application online was simple. What took place after was beyond ridiculous. Playing phone tag for weeks, no response to emails, excuses. They offered half of what we were asking for at a hefty interest rate for someone with 800+ credit score.

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11 people found this review helpful

Susan Gregory of Spooner, WI Verified Reviewer
Original review: Sept. 4, 2017On July 16, 2016, we contacted Wells Fargo Dealer Services (WFDS) to obtain payoff information for our 2006 Buick Rendezvous. The payoff amount was given and we added additional funds to ensure that the daily interest accrued during the transfer of funds would be covered. We agreed to wait to contact our automobile insurance company to have the vehicle removed from our policy until the new owners arrived at their destination in order to ensure the vehicle was covered during transportation. When we made contact with our insurance agency they informed us that the financial institution processed the wrong vehicle.

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3 people found this review helpful

Amanda of Pensacola, FL Verified Reviewer
Original review: Aug. 31, 2017Hopefully you never need a loan deferment over the life of your auto loan. WFDS has some ridiculous ideas of “deferments”. I had some legal expenses and deposits to make up front in a previous month, so I asked for a deferment, thinking I would get 3-6 months of no payments, to be tacked-on to the tail end of my loan agreement. WFDS offered me a TOTAL of 3 months, over the life of the loan, however they can’t be used all at once. I had to beg to use 2 months, since I was 2 months behind, and was told “ok, that’s fine, however you can’t use your last month’s worth until THREE YEARS from now (so, August of 2020)”… How’s that for customer service? They also suggested I just switch my due date to 15 days later than what it is now.

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5 people found this review helpful

Mike of Willis, TX Verified Reviewer
Original review: Aug. 7, 2017My wife and I bought a 2016 Chevy Cruze. Unfortunately, it was financed the Wells Fargo. We have made payments for over a year. However, last year we were unemployed and are now underemployed. We have continued to make payments as quickly as possible. Now WFDS says we have to make a specific payment before they will stop any “process” (i.e. Repossession). I was prepared to make the payment and began to ask if They would send me an email to confirm that payment of the specified amount would stop any repossession. I was rudely cut-off in mid sentence and told: “We don’t send emails”! That did not surprise me as they are always rude and treat you as if you are a criminal or you are trying to deceive them.

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11 people found this review helpful

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Faraz of Houston, TX Verified Reviewer
Original review: Aug. 3, 2017I have approximately 20,000 in my Wells Fargo account. I have a 670 credit score (not great but not that bad either). I asked to refinance my high interest rate car loan and Wells Fargo offered me a loan almost double of what I have now. I went to Chase bank and they offered me a rate of 4.9% which isn’t great but isn’t 15% like Wells Fargo said to refinance. I am thinking about closing down my accounts here and just moving them to Chase. This is a horrible bank. I don’t think I can keep my business with Wells Fargo the way they are.

8 people found this review helpful

Rachel of Fairfield, CA Verified Reviewer
Original review: July 28, 2017We were 87 days late on payments because of financial hardship. We contacted Wells Fargo dealer service to see what we can do. They said we can do a deferment, all they need to do is send the forms for us to fill up. Pay a $25 fee and then pay a month’s payment. Well they never sent us the forms. We have contacted them 3 times to get the forms and then one all of a sudden they tow our truck. We called them and the guy says, “well why didn’t you respond when we tried contacting you.” I told him we contacted them back 3 times for them to send the forms which they never sent.

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9 people found this review helpful

Zoe of Salem, VA
Original review: July 19, 2017Well my wonderful Wells Fargo dealer experience started off when I made the DUMB decision to purchase a car using a Wells Fargo loan. All has been going well, payments are being made. Time came that we got in a financial hole, called and spoke to a rep who stated that my account would be noted for a payment to be made on Friday. The lovely Jack wagon of an employee FAILED to note my account regarding this issue, and my car was repossessed. NO notification of repossession, no confirmation, no phone calls, no mail and or email. They literally came to my house at 9:30 at night and repossessed my vehicle. I will probably end up selling this car as soon as possible, as I have never seen such a negligent company and I highly suggest against using this car loan service unless you want to be stranded with a child and no car, though things were settled from your end previously.

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12 people found this review helpful

Stephanie of Steger, IL Verified Reviewer
Original review: July 13, 2017I am having financial hardship due to an unexpected bill this month that is not a reoccurring bill as Wells Fargo seems to think. I’ve made every payment on time since I’ve had the loan and have never asked to have a payment deferred before. I called to have this onetime payment deferred and they refused to help. So anyone having a difficult time I feel sorry for you if you are with this company because they refuse to work with you on anything!!! So if you’re a customer in good standing and have one bad month don’t bother calling theses morons because they will refuse to help you other than saying oh well you can make a late payment… If I knew I was going to have the extra money to pay you a little late why the heck would I bother calling you for a deferred payment I wouldn’t have. Let me just pull some money out of where the Sun don’t shine and give it to you!

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Introducing the New Camry by Toyota #CAS18
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Chicago, Illinois- Feb. 7th – 9th  Chicago Auto Show #CAS18 – Toyota’s sleek Camry blew me away – it’s sharp look and detailed interior is surely a great option for an upgrade or new car- more will be released in the coming days. – Publisher Tam Lawrence

TOYOTA CAMRY

 

 

 

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